Organizational chemistry.

Organizations behave like an endless chemical process: particles (people and information) constantly in motion, constantly interacting with each other to create new particles and compounds.

When each particle has a designated, reliable pathway, and targets along that pathway, results are good. When pathways are unclear or targets uncertain, things don't work so well. And when, commonly, there are many processes happening at once, but in separate silos, you're not an organization — you're a disorganization.

Our first job is to watch as all of the particles go bouncing around off each other. To see where they go and what new reactions they produce … or don't. Disorder always reveals itself.

Then we go to work to restore order.